Support
How can we help?
Wherever your Puffbum came from, we’re here to help with activation, the PuffZenDen app, delivery, returns and product questions.
Getting started with the app
Find the option that matches how you got your Puffbum.
Bought from puffzenden.com
Your activation code is in your email
After purchasing the Oceanbum Founder Bundle or Two-Hand Set, your PuffZenDen activation code is sent to the email address you used at checkout.
- Open the activation page and sign in to your PuffZenDen account, or create a new one.
- Enter your activation code to unlock 365-day PuffZenDen Full Access.
- Open the PuffZenDen app on iOS or Android and sign in with the same account. No code needs to be entered inside the app.
Can’t find the email? Check your junk or spam folder first. If it still hasn’t arrived, contact us and we’ll look into it.
Bought from a store
Your activation code is in your box
If you bought your Puffbum on Amazon, eBay, TikTok Shop or from another retailer, your unique activation code is on the greeting card inside your box. It is not sent by email.
Scan the QR code on your box, or go to the stores page, and follow the three steps to activate your 365-day PuffZenDen Full Access.
If your code isn’t working, check that every character is entered correctly. Each code activates one account, once. If there is no card or code in your box, contact us and we’ll put it right.
Received as a gift
No code needed. Start with a free trial
Gifted Puffbums do not include an activation code. Download the PuffZenDen app to start your 7-day free trial. No payment is required to begin.
When your trial ends, you can purchase 365-day PuffZenDen Full Access through the app if you’d like to keep going.
If the Puffbum you tried is a shared one, you can get your own with the Oceanbum Founder Bundle. Organisations can email us about team orders.
Contact us
Still need a hand? Email us.
To help us help you faster, please include:
- Bought from puffzenden.com: your order number and the email address used at checkout.
- Bought from a store: the store’s name, your store order number and a photo of your code card or box.
- Received as a gift: the email address on your PuffZenDen account, if you have one.
We aim to respond to support messages within 2 business days.
More help
Delivery
Orders from puffzenden.com are posted to the delivery address provided at checkout. If you notice an error in your delivery details, contact us as soon as possible after placing your order.
For store orders, delivery updates appear in your account with that store.
App support
If you need help signing in, your activated Full Access is not appearing, or you have a question about how the PuffZenDen app works, contact us and we’ll guide you through it.
Returns and exchanges
Bought from puffzenden.com: see our refund policy, or email us with your order number.
Bought from a store: start your return through the store you bought from, so your refund is processed on your order. Then post your Puffbum to:
PuffZenDen130 Copperfields
Essex
SS15 5RZ
Product safety
Oceanbum is not suitable for children under 3 years old. For children, it should only be used with adult supervision.
PuffZenDen and Oceanbum are wellness tools designed for breathing, grounding and gentle everyday calm. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition.