Need help with your PuffZenDen order?
We’re here to help with questions about your Oceanbum Founder Bundle, PuffZenDen app access, activation code, delivery, or general product support.
For support, please contact us at:
When contacting us, please include your order number and the email address used at checkout so we can help you faster.
Activation code support
After purchasing the Oceanbum Founder Bundle, your PuffZenDen activation code will be sent to your email. If you cannot find it, please check your junk or spam folder first. If it still has not arrived, contact us and we’ll help you look into it.
Delivery support
Your Oceanbum tactile companion will be posted to the delivery address provided at checkout. If you notice an error in your delivery details, contact us as soon as possible after placing your order.
App support
If you need help unlocking your PuffZenDen access, using your activation code, or understanding how the app works, contact us and we’ll guide you through it.
Product safety
Oceanbum is not suitable for children under 3 years old. For children, it should only be used with adult supervision.
PuffZenDen and Oceanbum are wellness tools designed for breathing, grounding and gentle everyday calm. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition.
We aim to respond to support messages within 2 business days.