Shipping policy
Shipping policy
This Shipping policy applies to purchases made from PuffZenDen.
PuffZenDen is operated by Blackcache Labs Ltd.
Company name: Blackcache Labs Ltd
Company number: 17149813
Registered in: England and Wales
Registered office: 130 Copperfields, Essex, SS15 5RZ, United Kingdom
Support email: puffzenden@puffbums.com
Order processing
After you place an order, you should receive an order confirmation by email.
We will prepare your Oceanbum tactile companion for dispatch to the delivery address provided at checkout.
Please make sure your delivery address is accurate before completing your order. If you notice an error, contact us as soon as possible at puffzenden@puffbums.com.
Delivery area
We are currently focused on UK delivery.
If international delivery becomes available, the available delivery options, estimated times and costs will be shown at checkout.
Delivery times
Delivery times are estimates and may vary depending on stock availability, postal delays, courier delays, busy periods, weather, strikes or circumstances outside our control.
Any available delivery options and estimated delivery times will be shown at checkout where applicable.
Shipping costs
Shipping costs, if applicable, will be shown at checkout before you complete your order.
Activation code delivery
The Oceanbum Founder Bundle includes 1 year of PuffZenDen app access.
Your PuffZenDen activation code is sent separately by email after purchase. This means you may receive your activation code before your physical Oceanbum tactile companion arrives.
If you cannot find your activation code email, please check your junk or spam folder first. If it still has not arrived, contact us at puffzenden@puffbums.com.
Lost, delayed or missing orders
If your Oceanbum tactile companion has not arrived within the expected delivery window, please contact us at puffzenden@puffbums.com with your order number and the email address used at checkout.
We will look into the issue and advise you on the next steps.
Damaged or incorrect orders
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at puffzenden@puffbums.com.
Please include your order number, a description of the issue, and photos where possible.
Returns and cancellations
Returns, refunds and cancellations are handled in line with our Return and refund policy.
Nothing in this Shipping policy affects your statutory rights.
Contact us
For shipping, delivery or order questions, contact:
We aim to respond to support enquiries within 2 business days.